Returns & Billing Questions

What is this Charge On My Credit Card?
What is your refund policy? 
How do I return a product?
Where's my refund?
How Do I Contact You?

What is this Charge On My Credit Card?

If you have reached www.FDBuy.com from your credit card statement, the charge on your card is for one of the products that you have purchased on our website including but not limited to:  Deception Wrinkle Cheating Cream, Cellulean/Smooth Conters Cellulite Treatment.

You can a list of all of our products, by clicking here.  

What is your refund policy? 

We offer a 100% satisfaction guarantee on all of our products - and we stand behind it completely. If you have purchased the product and are not totally satisfied, simply return it for a full refund (less shipping and handling) within 30 days (from date your original order is processed). 

Please Note:  Refunds will show up as "WWW.FDBUY.com" on your credit card statement. 

How do I return a product?

We are confident you will love our products, but if you are unhappy with your purchase for any reason you may return it to us within 30 days for a full refund of the product price (less shipping and handling). The customer will not be refunded for any outbound shipping charges.
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For items being sent to our Returns department, please be sure to ship your item by insured, traceable mail.  This service is offered by UPS, USPS, and other carriers.  Please include a note with your address and daytime phone number along with your instructions and a copy of your sales receipt or packing slip, and send to: 

Attn: FDBuy Returns
PO Box 91248
Portland, OR 97291
 
The customer is responsible for all return shipping costs.  Our warehouse cannot accept packages with postage due. 

If you have any questions regarding our return policy, feel free to email our Customer Support at support@fdbuycom

Where's my refund?

Requests for replacements or refunds will be processed promptly upon receipt of your returned package to the address below: 

Attn: FDBuy Returns
PO Box 91248
Portland, OR 97291

Once you refund has been processed you will receive confirmation via email.   Please allow 14 business days (NOT including delivery time for mail refunds) from when we accept your returned product for the processing of your refund.  

How Do I contact You?

Questions, comments, suggestions? We'd love to hear from you!

If you have a question regarding an order, please email support@fdbuy.com